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Peoples House
Cotmore Wells Road
Thame OX9 3EU

01844 201 683
[email protected]
Confidential support

Copyright 2017

  What information do we collect about you?

The Personal data we may collect about you includes:-

  • Usage information collected via cookies
  • Information you give us when you contact us

How will we use the information about you?

We collect information about you for the following purposes:-

  • Contact information
  • Legal reasons
  • Marketing reasons, such as sending you information about ourselves or samples.
  • Business operational purposes such as answering queries, processing orders and managing your account etc.

Windles Group will not share this information with anyone outside of the business, except for the following reasons:-

  • To help prevent fraud
  • If required to do so by law
  • With your express consent

With this in mind, please notify us if you do NOT wish for us to contact you. You can do this contacting us using the details at the foot of this notice. You can do this at any time.

Your rights

  • You have the right to request a copy of the information that we hold about you.
  • You have the right to have inaccurate personal data rectified. We also want to make sure that your personal information is accurate and up to date. From time-to-time, we will check with you to ensure certain contact details are up-to-date.
  • You have the right to have personal data erased, in circumstances where we do not have a legal obligation to hold information about you.  
  • You have the right to request the restriction or suppression of your personal data.
  • You have the right to object to processing of your personal data in certain circumstances.
  • You have the right to withdraw your consent for the processing of your personal data where the processing is based on consent.

If you would like to exercise your rights on your personal data in relation to any of the above, please contact us using the details shown below. We will answer your request within 30 days of your contact.

How to contact us
If you need any further information, please contact us by:-

  • writing to us at Peoples House, Cotmore Wells Road, Thame. OX9 3EU
  • phoning Mark Armston or Claire Adams on 01844 201683.
  • emailing [email protected]
    EU GDPR Portal

    Our data protection policy sets out our commitment to protecting personal data and how we implement that commitment with regards to the collection and use of personal data.
    We are committed to:

    • ensuring that we comply with the eight data protection principles, as listed below
    • meeting our legal obligations
    • ensuring that data is collected and used fairly and lawfully
    • processing personal data only in accordance with the lawful bases for so doing.
    • taking steps to ensure that personal data is up to date and accurate
    • establishing appropriate retention periods for personal data
    • ensuring that data subjects' rights can be appropriately exercised
    • providing adequate security measures to protect personal data
    • ensuring that a nominated officer is responsible for data protection compliance and provides a point of contact for all data protection issues
    • ensuring that all staff are made aware of good practice in data protection
    • providing adequate training for all staff responsible for personal data
    • ensuring that everyone handling personal data knows where to find further guidance
    • ensuring that queries about data protection, internal and external to the organisation, is dealt with effectively and promptly
    • regularly reviewing data protection procedures and guidelines within the organisation.

    Data protection principles

    1. Personal data shall be processed fairly and lawfully.
    2. Personal data shall be obtained for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
    3. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
    4. Personal data shall be accurate and, where necessary, kept up to date.
    5. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    6. Personal data shall be processed in accordance with the rights of data subjects.
    7. Appropriate technical and organisational measures shall be taken against unauthorised and unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
    8. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.


    When you use the Website, information may be collected through the use of cookies. The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 provides that certain information must be given to users and the user must give his or her consent to the placing of the cookies. This Cookies Policy sets out information about how we use cookies and by using our Website, you agree to the use of the cookies described below.
    What are Cookies?
    Cookies are small bits of text that are downloaded to your browser as you use the internet. It is generated by a web page server, which is basically the computer that operates a website. Their purpose of cookies is to carry bits of useful information about your interaction with the website that sets them.
    Cookies generally do not contain any information that would identify a person. Usually they contain a string of text or 'unique identifier'. This acts like a label. When a website sees the string of text it has set in a cookie, it knows the browser is one it has seen before. A cookie can therefore be thought of as an internet user's identification card, which tell a website when the user has returned.

    If you use a different computer, open a new web browser or delete your cookies, the website will treat you as if you have arrived for the first time (and a new cookie will be set).
    What Do They Do?
    Cookies make the interaction between users and websites faster and easier. For example, without cookies, it would be very difficult to remember your preferences or registration details when you come back to a website.

    Cookies are used to save time and make the browsing experience more efficient and tailored to you. They also allow website operators to monitor the way in which you use the website and build up a user profile for marketing and advertising purposes.
    Different Types of Cookies
    There are two types of cookies that are typically used - and we use both of these on the Website; 'Session' and 'Persistent' cookies. Session cookies only last for your online session and disappear from your computer when you close your browser.

    Persistent cookies are set the first time you visit a website. They help identify a unique browser to a website. They will remain there for a period determined by the web page server when the cookie is set. For example, analytics cookies (described in more detail below) are typically set for 18 months but can be for longer.
    Cookies Set by Windles Group
    We use cookies that carry out statistical analysis. Such cookies may monitor your internet browsing habits and identify the search categories which you often employ and the sites you frequently visit. We use these cookies to monitor and evaluate our Website and they inform any improvements we decide make to the same.

    These web analytics cookies may be operated by other companies on our behalf. Analytics cookies do not contain any information which identifies your personally. It is possible to opt out of analytics cookies and we have provided you with links below which help you do this. However, by not allowing these cookies, this prevents us from learning about how you interact with the Website which helps us to make it better.

    Google Analytics uses a number of cookies to determine unique users, keep track of pages within a given site and how you arrived at our Website.